Pokemon Fortress is not affiliated with Pokémon Company, Niantic Labs, or Nintendo.
WHERE IS THE STORE BASED?
This store is based in San Francisco, CA.
WHERE DO YOU SHIP FROM?
We have manufacturers located throughout the United States, the UK, and China.
WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer select sizes on certain products, but we typically offer S-XXL on shirts
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week! So make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are none, email us!
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We proudly ship worldwide.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 week to 2 months. It depends what you purchased.
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from multiple locations, so give it some time for the second or third package to arrive.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.
Have a question?
Thanks for checking us out. If you'd like to buy some clothing, go here: http://pokemonfortress.com/collections/all
Have a great day!